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TRAVEL POLICIES FOR THE WORLD WEB / NICKISIX 30 S.A.S.

Travel the World Web / Nickisix 360 S.A.S. As a travel and tourism wholesale operator agency, its Board of Members and Senior Management declare:

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LOYALTY POLICY:

We are committed to work on the continuous improvement of our products and services, so that our customers have a reason to buy back and our collaborators continue with us. For this to be a reality we offer:

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External customers:     

• Personal advice through travel professionals.    

• Updated technological systems.    

• Comfortable facilities for your attention.    

• A broad portfolio of travel experiences and services.    

• Confidential handling of customer contact information.    

• Shipping and a blog of travel tips and tourist information.    

• Special negotiations with airlines, operators, restaurants, parks, among others, to provide better rates.    

• Specialized business units for personalized attention.

 

Internal customer:     

• A pleasant work environment.    

• Constant training according to your position.    

• Updates on tourist destinations and flights.   

• Strategic alliances to increase well-being. 

• Occupational Health and Safety Activities.    

• Ergonomically structured and comfortable workstations and workstations.    

• Updated hardware and software.

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PAYMENT POLICY:

Provide the different payment mechanisms for our clients and guarantee the income for the agency.

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Payments in cash:

• The agency has accounts in several banks where the client can consign the money.

• Immediate issuance of the cash receipt once the payment has been made.

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Payment By transfer:     

• The client may transfer funds to any of our bank accounts: Banco Caja Social, Banco de Occidente and Corpbanca,
  Note: These transfers must be verified by the treasury area.

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Payment by dataphone - On-site:

• The agency has datáphones in each of its venues.

• Debit cards and credit cards are received with the exception of American Express and Diners.

Note: Conditions and restrictions apply according to each bank entity.

Apply conditions according to agreement of each airline.

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Payment by dataphone - Virtual:

• The agency has systems and software that allow payment with debit and credit cards virtually.

• All debit and credit cards are received.

Note: Conditions and restrictions apply according to each bank entity.

Apply conditions according to agreement of each airline.

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Strategic Banking Alliances:

The agency has established special agreements with Diners and Davivienda credit cards, where the purchase if deferred to 6 months does not cause interest.

Travel the World Web / Nickisix 360 S.A.S. receives the payment in local currency, that is, Colombian pesos and also receives payment in dollars and euros.

When the payment is made in foreign currency, it is calculated at the Market Representative Rate on the day the payment is made.

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WARRANTY POLICY:

The tourist services that the agency commercializes are previously evaluated, analyzed and agreed with the different service providers, the agency guarantees the services offered and purchased by the client, for it establishes:     

• The client will raise a request for a contracted service that does not lend itself.   

• The agency will review the quote sent to the client and which was approved.    

• In case of difference between the services offered and those actually enjoyed, the client will enter to raise the claim with the provider.   

•  At all times the client will be informed of the process of their claim.

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SALES POLICIES:

• We are committed to the commercialization and sale of unique experiences, translated into tourist services, which is carried out in compliance with the legal regulations established in the Colombian territory.

• Advise the client truthfully about the documentary requirements required by the destination.

• Provide all the information that the passenger may require about the destination.

• All the actions of the agency are framed in the Code of Conduct and Ethics established in the agency.

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POST SALES POLICY:

•  Increase customer loyalty and improve our services and tourism product once the client has returned from his trip.

• For this, the agency has established a procedure of customer service consisting of sending a survey via email to know the experience of your trip.

• This information is tabulated and analyzed to improve the agency.

 

In the same way, a PQRS procedure has been established in order to meet any request that our clients may submit.

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